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Amana Amana  |  SKU: DHP123J35BA
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Amana DHP123J35BA 12,000 BTU PTAC Air Conditioner with Heat Pump – R32, 3.5 kW, 20 Amp, 208/230 V

Regular price $989.00

Is this system right for you?

Width
42 in
Height
16 in
Depth
21 in
Weight
110.23 lb
V Voltage
208V/230V
Bundled
Purchase
All in
One Buy
Good for
Replacements

What's in the box

  • Amana DHP123J35BA 12,000 BTU PTAC Air Conditioner with Heat Pump – R32, 3.5 kW, 20 Amp, 208/230 V

  • Product Specs

  • Product Brochure

  • Parts Manual

  • Limited Warranty (ONLY VALID IF INSTALLATION DONE BY LICENSED CONTRACTOR)

Need help with choosing a system or have other questions? Talk with one of our trusted HVAC professionals today! 678-535-7176

Email us at : sales@acunitsforless.com

Call us at : 678-535-7176

 Physical Address : Unit 1284, 2210 Holly Springs Parkway, Holly Springs, Georgia 30142, United States

  • Factory Warranty
  • Secure Checkout
  • 60-Day Returns*
  • Pro Support
  • Authorized Dealer


Shipping Policy

Once you place an order on AC units for less, we will promptly reach out to express our gratitude for your purchase and address any inquiries you may have. Our team will also review your order with you to ensure that you have selected the right equipment for your specific needs.

Order Process

Our order process includes a handling or production time in addition to the transit time. Delivery time = handling time + transit time.

Handling Time

All the products undergo a production process, so there will be a handling time of 2–3 business days from Monday to Friday. If your order is placed and payment is received after 2 p.m., then we will process the order the next business day.

Transit Time

Our shipping providers take 3-4 business days to deliver the order. It's an estimate, so there might be a delay.

Shipping Providers

We primarily use UPS or FEDEX for our deliveries. However, we reserve the right to use other carrier services as required to ensure efficient delivery. After an order ships, the shipping carrier will contact customers to coordinate the delivery schedule. 

Once an order has been processed and shipped, it's important to note that the shipping address cannot be altered. Items designated for pickup at the terminal will only be released to the individual listed on the shipping label. A valid driver's license and a signature will be required for the release of the shipment. We adhere strictly to this policy, with no exceptions.

Shipping Rates

We offer free shipping on all orders except for Flat Bed Shipping or Oversized items. Flat Bed Freight Shipping applies to units larger than 7.5 tons. These items will be delivered via flat bed truck and may require additional delivery coordination. Flat rate charges will be shown at checkout for eligible item. Hot Point PTAC items if ordered under 8 Units different freight is charged

Damages and shipping issues

At ACUnitsForLess.com, we are committed to providing our customers with a superior buying experience. We offer free crating to safeguard your equipment during transit, thus eliminating any concerns regarding damage. When you compare our shipping policy to that of our competitors, you'll notice the difference. Customers are not held accountable for any damage to their orders. 

Please make your purchase with confidence, knowing that we will ensure you receive the correct equipment that is brand new and in perfect condition.

How do I handle a return shipment?

You may return your unopened order within 60 days for a refund, minus shipping costs and a 15% restocking fee. Customers will be responsible for return shipping costs. Please keep your original box for shipping.

Cancellation

All orders cancelled after 6 hours from the confirmation email will follow the  return process,  whether or not your order has been shipped. If your order has shipped, you (the buyer) will also be responsible for return shipping charges. Refunds will be issued to the original credit card.

However, if you cancel the order before 6 hours, we will refund your full money.

To process the cancellation, please call us at +1  678-535-7176. We will not be available on Saturday and Sunday, so if somehow you have purchased a product on these days, then contact us on Monday before 3 pm.

If you need any help, feel free to contact us

Address : Unit 1284, 2210 Holly Springs Parkway, Holly Springs, Georgia, 30142, United States
E-Mail: sales@acunitsforless.com
Phone: +1  678-535-7176
Customer Service: Monday to Friday between 9:00 am to 5:00 pm.

Return Policy

If you are not entirely happy with your purchase, you can return your item/s within 60 days of delivery for a full refund of the original payment.

Once we have received the product(s) and, if appropriate, any packaging, a refund will be credited to the payment card account within two weeks; please note that it may take up to 3 days for your bank to credit your account. We are not liable and cannot take responsibility for any bank charges you may incur during the refund process.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In this case, we will cover the cost of return shipping as well as we will not charge any restocking fee.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The cost of return shipping is the responsibility of the customer if you want to Exchange. Also we will charge 15% restocking fee.

Return Eligibility

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase.

Non-returnable items

The following items are not eligible for return:

  • Items that weren't returned within 60 days from the date the customer received the item
  • Items that have been used or damaged by the customer
  • Items that are not in their original packaging
  • Items that do not have all tags and accessories
  • Unfortunately, we cannot accept returns on sale items or gift cards.
  • Items that are consumable and  other wise stated cannot be returned examples are parts, compressors, misc items
  • Special order units
  • Custom-configured products
  • Commercial Units 
  • Consumable parts 
Return Costs

The cost of return shipping is the responsibility of the customer, except in the case of items that were damaged in transit. In that case, we will cover the cost of return shipping.

Restocking Fee

We charge 15% Restocking Fee, except product got damaged by carrier.

To start a return, you can contact us at sales@acunitsforless.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Cancelled Orders

An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, not due to damage, you will be responsible for paying an ORDER RETURN FEE. We incur a fee from the freight carrier to return items that have been shipped, this fee is dependent on the item refused and the destination location.

Built-to-Order Items

There are no returns allowed for products which have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.

Final Sale Policy

 By placing an order, the purchaser expressly acknowledges and agrees to the following terms:

1. No Returns or Exchanges
Final sale items are not eligible for return, exchange, substitution, or store credit for any reason, including but not limited to dissatisfaction, incorrect selection, incompatibility, or change of mind.

2. No Refunds
All sales of final sale items are final and non-refundable. Once an order is placed, it cannot be canceled, modified, or refunded.

3. Assumption of Risk
The purchaser assumes full responsibility for determining product suitability, compatibility, and compliance with applicable codes, regulations, and intended use prior to purchase.

4. Condition and Disclaimer
Final sale items are sold “AS IS” and “WITH ALL FAULTS” with no representations or warranties, express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except where prohibited by law.

5. Shipping and Damage Claims
Any damage occurring during transit must be reported in writing within 48 hours of delivery with supporting photographs. Failure to report within this period constitutes acceptance of the product.

6. Chargebacks and Disputes
The purchaser agrees not to initiate any chargebacks or payment disputes related to final sale items. Any chargeback initiated in violation of this policy may be contested with the payment processor using this agreement as evidence.

7. Severability
If any provision of this policy is deemed unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

If you need any help, feel free to contact us

Address: Unit 1284, 2210 Holly Springs Parkway, Holly Springs, Georgia, 30142, United States
E-Mail: sales@acunitsforless.com
Phone: +1  678-535-7176
Customer Service: Monday to Friday between 9:00 am to 5:00 pm.

Refund Policy

We provide a 60-day return policy for your convenience. To initiate a return, it is essential that the items remain unused and in their original manufacturer's packaging. When returning the equipment, please ensure that you reuse all shipping materials that were initially used to protect the equipment during shipment.

We will provide the return label.

Upon receiving your return, we will issue a refund for the full order amount, minus the return shipping cost and a 15% restocking fee.

Final Sale Policy

 By placing an order, the purchaser expressly acknowledges and agrees to the following terms:

1. No Returns or Exchanges
Final sale items are not eligible for return, exchange, substitution, or store credit for any reason, including but not limited to dissatisfaction, incorrect selection, incompatibility, or change of mind.

2. No Refunds
All sales of final sale items are final and non-refundable. Once an order is placed, it cannot be canceled, modified, or refunded.

3. Assumption of Risk
The purchaser assumes full responsibility for determining product suitability, compatibility, and compliance with applicable codes, regulations, and intended use prior to purchase.

4. Condition and Disclaimer
Final sale items are sold “AS IS” and “WITH ALL FAULTS” with no representations or warranties, express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except where prohibited by law.

5. Shipping and Damage Claims
Any damage occurring during transit must be reported in writing within 48 hours of delivery with supporting photographs. Failure to report within this period constitutes acceptance of the product.

6. Chargebacks and Disputes
The purchaser agrees not to initiate any chargebacks or payment disputes related to final sale items. Any chargeback initiated in violation of this policy may be contested with the payment processor using this agreement as evidence.

7. Severability
If any provision of this policy is deemed unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

genuine_parts

IMPORTANT: HVAC and Water Heater parts and accessories should only be installed by qualified technicians. Failure to understand and follow the manufacturer’s installation and use instructions may result in fire or explosion, electric shock, property damage, injury or loss of life. It is your responsibility to seek professional advice when installing and using these parts and accessories.

The Amana PTAC Heat Pump DHP123J35BA is an air conditioning unit that provides reliable heating and cooling for use in hospitality, residential, and commercial applications. This unit has a 12,000 BTU class cooling capacity and features heat pump operation, a 3.5 kW electric heater, and R-32 refrigerant, providing efficient comfort in a HVAC system. The PTAC unit’s compact design provides the necessary temperature control for individual room comfort, while reliable operation is maintained year round.

Product Overview of Amana DHP123J35BA

The Amana DHP123J35BA is a self-contained PTAC unit that combines air conditioning, heat pump heating, and supplemental electric heating. This R32 PTAC Air Conditioner is ideal for hotels, apartments, offices, and other commercial spaces that require independent climate control. Its flexible design provides easy, coordinated cooling and heating control urban environments.

Quick Facts

  • Brand: Amana
  • Model Number: DHP123J35BA
  • Product Type: PTAC Air Conditioner with Heat Pump
  • Cooling Capacity: 12,000 BTU Class
  • Heating Capacity: Heat Pump Heating
  • Electric Heater: 3.5 kW
  • Refrigerant: R-32
  • Voltage: 208/230V
  • Amperage: 20 Amp
  • Controls: Digital Controls
  • Application: Residential, hospitality, and commercial heating & cooling

Key Features of Amana DHP123J35BA

  • 12,000 BTU class cooling performance
  • Integrated heat pump operation
  • 3.5 kW electric heater for additional heating support
  • R-32 refrigerant technology
  • Packaged terminal air conditioner design
  • Digital temperature controls
  • Multiple fan speed options
  • Compact self-contained configuration
  • Designed for individual zone comfort

The DHP123J35BA is an ideal design for spaces requiring independent control of comfort. This design offers cooling, heat pump heating, and electric resistance heating.

Cooling Capacity and Coverage

The Amana 12000 BTU PTAC air conditioner with heat pump has a 12000 BTU class cooling capacity and segmental application for individual rooms and for use in guest, commercial and apartment spaces. The PTAC configuration offers the opportunity for users to manage temperature control for each zone. This helps for the maintenance of comfortable indoor conditions.

Heating Capacity of Amana DHP123J35BA

The DHP123J35BA has heat pump heating capabilities and a built in 3.5 kw electric heater for supplemental heating. The combination of heating pump and electric heat provides flexible heating for seasonal changes.

Energy Efficiency of Amana DHP123J35BA

The system is made to provide heating and cooling with flexible efficiency and heating performance through the use of a heating pump. The heating pump helps with the transfer of heating energy and the electric heater provides heating energy when needed. Performance is consistent through proper installation and maintenance.

R32 Refrigerant Benefits

The R32 PTAC Air Conditioner utilizes R-32 refrigerant in its design. R-32 refrigerant is used to achieve efficient heat transfer and reliable HVAC operation.

Construction and Design

The Amana DHP123J35BA is a PTAC unit with a robust cabinet that is designed for through-the-wall installation. The self-contained design integrates the majority of the HVAC elements and systems within the unit. This design is also an advantage for the HVAC engineer as it provides easy access for maintenance while supporting efficient air distribution.

Installation and Compatibility

The Amana PTAC Heat Pump is made for use in packaged terminal air conditioner systems. Installation with compatible PTAC accessories provides proper airflow and electrical connections, ensuring seamless operation of the system. Its compact design allows for replacement and new projects.

Ideal Applications

  • Hotels and hospitality properties
  • Apartments and multi-family buildings
  • Offices and commercial spaces
  • Guest rooms and suites
  • Individual room climate control
  • Residential spaces requiring zoned comfort

Why Choose Amana DHP123J35BA?

You can choose the Amana DHP123J35BA Heat Pump model for its flexibility in cooling, heat pump heating, and supplemental electric heating. This Packaged terminal air conditioner model provides effective zone comfort in a compact design, making it easy to fit in numerous residential and commercial uses.

Maintenance Tips

  • Clean or replace filters regularly
  • Keep air intake and outlet areas clear
  • Inspect coils periodically
  • Maintain proper airflow around the unit
  • Check electrical connections during routine maintenance
  • Keep the installation area clean
  • Schedule professional HVAC inspections when required

Technical Specifications

Specification

Details

Brand

Amana

Model Number

DHP123J35BA

Product Type

PTAC Air Conditioner with Heat Pump

Cooling Capacity

12,000 BTU Class

Heating Capacity

Heat Pump Heating

Electric Heater

3.5 kW

Refrigerant

R-32

Voltage

208/230V

Amperage

20 Amp

Controls

Digital Controls

Width

42 inches

Height

16 inches

Depth

21 inches

Weight

Approx. 110.23 lbs

Application

Residential, hospitality, and commercial heating & cooling

Frequently Asked Questions

Q1. What type of system is Amana DHP123J35BA?
The DHP123J35BA is a packaged terminal air conditioner with heat pump operation and supplemental electric heating capability.

Q2. What refrigerant does this PTAC air conditioner use?
This unit uses R-32 refrigerant technology designed for modern HVAC applications.

Q3. Does the DHP123J35BA provide heating capability?
Yes. The unit includes heat pump heating along with a 3.5 kW electric heater for additional heating support.

Q4. Where are PTAC heat pump systems commonly installed?
PTAC systems are commonly used in hotels, apartments, offices, and commercial buildings requiring individual room temperature control.

Q5. What is the advantage of a PTAC system?
A PTAC system provides independent zone control, allowing each room or area to manage its own heating and cooling settings.

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PRODUCT INFORMATION DISCLAIMERS

Safety Liability Notice

We are not liable for any injuries, damages, or losses resulting from improper service or installation of our products. While we strive to provide reliable and high-quality HVAC products, any issues arising from improper handling, installation, or maintenance are the sole responsibility of the installer or service provider. Customers are encouraged to engage qualified professionals for installation and servicing to ensure safety and optimal performance. By purchasing and using our products, customers agree to hold The Acunitsforless Company harmless from any liability related to improper service or installation. It is essential to follow all manufacturer guidelines, industry standards, and local building codes to mitigate risks and ensure safe operation.

Installation Disclaimer

Please note that all installations should be performed by a licensed and experienced HVAC professional. Improper installation may result in equipment malfunction, reduced performance, increased energy consumption, and potential safety hazards.

Furthermore, it is essential to understand that any installation not conducted by a qualified HVAC professional may result in the voiding of warranty coverage. Manufacturers typically require installations to be carried out by certified technicians to uphold warranty terms and conditions.

By choosing to have your HVAC systems installed by a qualified professional, you not only protect your investment but also ensure the optimal performance and safety of your heating, ventilation, and air conditioning systems while maintaining warranty coverage.