If you are not entirely happy with your purchase, you can return your item/s within 60 days of delivery for a full refund of the original payment.
Once we have received the product(s) and, if appropriate, any packaging, a refund will be credited to the payment card account within two weeks; please note that it may take up to 3 days for your bank to credit your account. We are not liable and cannot take responsibility for any bank charges you may incur during the refund process.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In this case, we will cover the cost of return shipping as well as we will not charge any restocking fee.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The cost of return shipping is the responsibility of the customer if you want to Exchange. Also we will charge 15% restocking fee.
Return Eligibility
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase.
Non-returnable items
The following items are not eligible for return:
- Items that weren't returned within 60 days from the date the customer received the item
- Items that have been used or damaged by the customer
- Items that are not in their original packaging
- Items that do not have all tags and accessories
- Unfortunately, we cannot accept returns on sale items or gift cards.
- Items that are consumable and other wise stated cannot be returned examples are parts, compressors, misc items
- Special order units
- Custom-configured products
- Commercial Units
- Consumable parts
Return Costs
The cost of return shipping is the responsibility of the customer, except in the case of items that were damaged in transit. In that case, we will cover the cost of return shipping.
Restocking Fee
We charge 15% Restocking Fee, except product got damaged by carrier.
To start a return, you can contact us at sales@acunitsforless.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Cancelled Orders
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, not due to damage, you will be responsible for paying an ORDER RETURN FEE. We incur a fee from the freight carrier to return items that have been shipped, this fee is dependent on the item refused and the destination location.
Built-to-Order Items
There are no returns allowed for products which have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.
If you need any help, feel free to contact us
Address : Unit 1284, 2210 Holly Springs Parkway, Holly Springs, Georgia, 30142, United States
E-Mail: sales@acunitsforless.com
Phone: +1 678-535-7176
Customer Service: Monday to Friday between 9:00 am to 5:00 pm.
