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HOTPOINT  |  SKU: AH12H12E3B

HOTPOINT PTAC 12000 BTU 265 VOLT 20A HP R32 AH12H12E3B

Regular price $898.00
Ships in 4-7 Business Days

Accessories

Accessories of Hotpoint PTAC units with our full range of genuine Hotpoint Accessories

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What's in the box

  • HOTPOINT PTAC 12000 BTU 265 VOLT 20A HP R32 AH12H12E3B
  • Product Specs
  • Product Brochure
  • Parts Manual
  • Limited Warranty (ONLY VALID IF INSTALLATION DONE BY LICENSED CONTRACTOR)

Need help with choosing a system or have other questions? Talk with one of our trusted HVAC professionals today! 678-535-7176

Email us at : sales@acunitsforless.com

Call us at : 678-535-7176

 Physical Address : Unit 1284, 2210 Holly Springs Parkway, Holly Springs, Georgia 30142, United States

  • 60-Day Returns*
  • Authorized Dealer
  • Professional Services


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Shipping Policy

Once you place an order on AC units for less, we will promptly reach out to express our gratitude for your purchase and address any inquiries you may have. Our team will also review your order with you to ensure that you have selected the right equipment for your specific needs.

Order Process

Our order process includes a handling or production time in addition to the transit time. Delivery time = handling time + transit time.

Handling Time

All the products undergo a production process, so there will be a handling time of 2–3 business days from Monday to Friday. If your order is placed and payment is received after 2 p.m., then we will process the order the next business day.

Transit Time

Our shipping providers take 3-4 business days to deliver the order. It's an estimate, so there might be a delay.

Shipping Providers

We primarily use UPS or FEDEX for our deliveries. However, we reserve the right to use other carrier services as required to ensure efficient delivery. After an order ships, the shipping carrier will contact customers to coordinate the delivery schedule. 

Once an order has been processed and shipped, it's important to note that the shipping address cannot be altered. Items designated for pickup at the terminal will only be released to the individual listed on the shipping label. A valid driver's license and a signature will be required for the release of the shipment. We adhere strictly to this policy, with no exceptions.

Shipping Rates

We offer free shipping on all orders except for Flat Bed Shipping or Oversized items. Flat Bed Freight Shipping applies to units larger than 7.5 tons. These items will be delivered via flat bed truck and may require additional delivery coordination. Flat rate charges will be shown at checkout for eligible item. Hot Point PTAC items if ordered under 8 Units different freight is charged

Damages and shipping issues

At ACUnitsForLess.com, we are committed to providing our customers with a superior buying experience. We offer free crating to safeguard your equipment during transit, thus eliminating any concerns regarding damage. When you compare our shipping policy to that of our competitors, you'll notice the difference. Customers are not held accountable for any damage to their orders. 

Please make your purchase with confidence, knowing that we will ensure you receive the correct equipment that is brand new and in perfect condition.

How do I handle a return shipment?

You may return your unopened order within 60 days for a refund, minus shipping costs and a 10% restocking fee. Customers will be responsible for return shipping costs. Please keep your original box for shipping.

Cancellation

All orders cancelled after 6 hours from the confirmation email will follow the  return process,  whether or not your order has been shipped. If your order has shipped, you (the buyer) will also be responsible for return shipping charges. Refunds will be issued to the original credit card.

However, if you cancel the order before 6 hours, we will refund your full money.

To process the cancellation, please call us at +1  678-535-7176. We will not be available on Saturday and Sunday, so if somehow you have purchased a product on these days, then contact us on Monday before 3 pm.

If you need any help, feel free to contact us

Address : Unit 1284, 2210 Holly Springs Parkway, Holly Springs, Georgia, 30142, United States
E-Mail: sales@acunitsforless.com
Phone: +1  678-535-7176
Customer Service: Monday to Friday between 9:00 am to 5:00 pm.

Return Policy

If you are not entirely happy with your purchase, you can return your item/s within 60 days of delivery for a full refund of the original payment.

Once we have received the product(s) and, if appropriate, any packaging, a refund will be credited to the payment card account within two weeks; please note that it may take up to 3 days for your bank to credit your account. We are not liable and cannot take responsibility for any bank charges you may incur during the refund process.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In this case, we will cover the cost of return shipping as well as we will not charge any restocking fee.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The cost of return shipping is the responsibility of the customer if you want to Exchange. Also we will charge 15% restocking fee.

Return Eligibility

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase.

Non-returnable items

The following items are not eligible for return:

  • Items that weren't returned within 60 days from the date the customer received the item
  • Items that have been used or damaged by the customer
  • Items that are not in their original packaging
  • Items that do not have all tags and accessories
  • Unfortunately, we cannot accept returns on sale items or gift cards.
  • Items that are consumable and  other wise stated cannot be returned examples are parts, compressors, misc items
  • Special order units
  • Custom-configured products
  • Commercial Units 
  • Consumable parts 
Return Costs

The cost of return shipping is the responsibility of the customer, except in the case of items that were damaged in transit. In that case, we will cover the cost of return shipping.

Restocking Fee

We charge 15% Restocking Fee, except product got damaged by carrier.

To start a return, you can contact us at sales@acunitsforless.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Cancelled Orders

An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, not due to damage, you will be responsible for paying an ORDER RETURN FEE. We incur a fee from the freight carrier to return items that have been shipped, this fee is dependent on the item refused and the destination location.

Built-to-Order Items

There are no returns allowed for products which have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.

If you need any help, feel free to contact us

Address : Unit 1284, 2210 Holly Springs Parkway, Holly Springs, Georgia, 30142, United States
E-Mail: sales@acunitsforless.com
Phone: +1  678-535-7176
Customer Service: Monday to Friday between 9:00 am to 5:00 pm.

Refund Policy

We provide a 60-day return policy for your convenience. To initiate a return, it is essential that the items remain unused and in their original manufacturer's packaging. When returning the equipment, please ensure that you reuse all shipping materials that were initially used to protect the equipment during shipment.

We will provide the return label.

Upon receiving your return, we will issue a refund for the full order amount, minus the return shipping cost and a 15% restocking fee.

IMPORTANT: HVAC and Water Heater parts and accessories should only be installed by qualified technicians. Failure to understand and follow the manufacturer’s installation and use instructions may result in fire or explosion, electric shock, property damage, injury or loss of life. It is your responsibility to seek professional advice when installing and using these parts and accessories.

Hotpoint 12,000 BTU PTAC Unit with Heat Pump – 265V, 20A, R32 | Model: AH12H12E3B

“High-capacity performance. Efficient all-season comfort.”
The Hotpoint AH12H12E3B is a 12,000 BTU PTAC (Packaged Terminal Air Conditioner) equipped with a reversible heat pump, designed to deliver reliable year-round climate control for commercial properties using 265V systems. With 20A operation, this unit is perfect for hotels, assisted living, and multi-family buildings that need strong, consistent performance without compromising on energy efficiency.

Featuring R32 refrigerant, it ensures enhanced cooling and lower global warming potential compared to older systems. It fits standard 42” wall sleeves and integrates easily with Hotpoint’s thermostat kits, sleeves, and rear grilles—making installation quick and retrofits effortless.


Key Features – Built for Commercial-Grade Comfort

✅ 12,000 BTU Cooling + Heat Pump Heating

  • Ideal for rooms up to 550 sq. ft.
  • Efficient reversible heat pump reduces operating costs vs. electric resistance heat
  • Delivers balanced performance for moderate to cold climates

✅ 265V, 20A Commercial-Grade Operation

  • Requires 265V/20A power with NEMA 6-20P plug
  • Designed for hotels, commercial housing, and properties with 265V systems
  • Ensures stable operation and consistent power delivery

✅ R32 Refrigerant = Efficiency + Sustainability

  • Lower Global Warming Potential (GWP) than R410A
  • Compliant with modern refrigerant standards
  • Optimized for better performance with reduced environmental impact

✅ Drop-In Standard PTAC Installation

  • Fits standard 42” wall sleeves
  • Works with Hotpoint wall thermostats and rear grilles
  • Washable air filter and front-serviceable design for fast maintenance

Ideal Applications

  • Hospitality suites, hotels, and motels with high guest turnover
  • Assisted living and healthcare environments
  • Commercial housing and multi-unit apartments
  • Retrofits from older 265V PTAC models to modern high-efficiency units

Why Choose the Hotpoint AH12H12E3B?

The AH12H12E3B combines mid-to-high BTU capacity, modern refrigerant, and heat pump technology in a durable chassis that’s ready for commercial environments. If you're looking for efficient, all-season room comfort powered by a 265V system, this is your plug-and-play solution.


FAQs – Hotpoint AH12H12E3B PTAC Heat Pump Unit

 

Q1: What room size does this unit cover?

A: It’s ideal for rooms up to 550 sq. ft., including hotel rooms, commercial apartments, or suites.


Q2: What power configuration does it require?

A: It runs on a 265V, 20-amp circuit and includes a NEMA 6-20P plug. Not compatible with 230V or 115V setups.


Q3: Does this model include electric resistance heat?

A: No. This is a heat pump-only unit designed for high-efficiency heating in moderate climates.


Q4: Can I use this with an existing PTAC wall sleeve?

A: Yes. It fits all standard 42” PTAC wall sleeves, making it easy to replace older units.


Q5: Is it compatible with wall thermostats?

A: Yes. It integrates seamlessly with Hotpoint RAK-series wall thermostats (manual or programmable).


Q6: What are the environmental benefits of R32?

A: R32 has a lower GWP, is more efficient than R410A, and supports compliance with newer refrigerant regulations.


Documents

AH12H12E3B


PRODUCT INFORMATION DISCLAIMERS

Safety Liability Notice

We are not liable for any injuries, damages, or losses resulting from improper service or installation of our products. While we strive to provide reliable and high-quality HVAC products, any issues arising from improper handling, installation, or maintenance are the sole responsibility of the installer or service provider. Customers are encouraged to engage qualified professionals for installation and servicing to ensure safety and optimal performance. By purchasing and using our products, customers agree to hold The Acunitsforless Company harmless from any liability related to improper service or installation. It is essential to follow all manufacturer guidelines, industry standards, and local building codes to mitigate risks and ensure safe operation.

Installation Disclaimer

Please note that all installations should be performed by a licensed and experienced HVAC professional. Improper installation may result in equipment malfunction, reduced performance, increased energy consumption, and potential safety hazards.

Furthermore, it is essential to understand that any installation not conducted by a qualified HVAC professional may result in the voiding of warranty coverage. Manufacturers typically require installations to be carried out by certified technicians to uphold warranty terms and conditions.

By choosing to have your HVAC systems installed by a qualified professional, you not only protect your investment but also ensure the optimal performance and safety of your heating, ventilation, and air conditioning systems while maintaining warranty coverage.