HOTPOINT PTAC 12000 BTU 230/208 VOLT 20A HP R32 AH12H12D3B
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Shipping Policy
Shipping Policy
Once you place an order on AC units for less, we will promptly reach out to express our gratitude for your purchase and address any inquiries you may have. Our team will also review your order with you to ensure that you have selected the right equipment for your specific needs.
Order Process
Our order process includes a handling or production time in addition to the transit time. Delivery time = handling time + transit time.
Handling Time
All the products undergo a production process, so there will be a handling time of 2–3 business days from Monday to Friday. If your order is placed and payment is received after 2 p.m., then we will process the order the next business day.
Transit Time
Our shipping providers take 3-4 business days to deliver the order. It's an estimate, so there might be a delay.
Shipping Providers
We primarily use UPS or FEDEX for our deliveries. However, we reserve the right to use other carrier services as required to ensure efficient delivery. After an order ships, the shipping carrier will contact customers to coordinate the delivery schedule.
Once an order has been processed and shipped, it's important to note that the shipping address cannot be altered. Items designated for pickup at the terminal will only be released to the individual listed on the shipping label. A valid driver's license and a signature will be required for the release of the shipment. We adhere strictly to this policy, with no exceptions.
Shipping Rates
We offer free shipping on all orders except for Flat Bed Shipping or Oversized items. Flat Bed Freight Shipping applies to units larger than 7.5 tons. These items will be delivered via flat bed truck and may require additional delivery coordination. Flat rate charges will be shown at checkout for eligible item. Hot Point PTAC items if ordered under 8 Units different freight is charged
Damages and shipping issues
At ACUnitsForLess.com, we are committed to providing our customers with a superior buying experience. We offer free crating to safeguard your equipment during transit, thus eliminating any concerns regarding damage. When you compare our shipping policy to that of our competitors, you'll notice the difference. Customers are not held accountable for any damage to their orders.
Please make your purchase with confidence, knowing that we will ensure you receive the correct equipment that is brand new and in perfect condition.
How do I handle a return shipment?
You may return your unopened order within 60 days for a refund, minus shipping costs and a 15% restocking fee. Customers will be responsible for return shipping costs. Please keep your original box for shipping.
Cancellation
All orders cancelled after 6 hours from the confirmation email will follow the return process, whether or not your order has been shipped. If your order has shipped, you (the buyer) will also be responsible for return shipping charges. Refunds will be issued to the original credit card.
However, if you cancel the order before 6 hours, we will refund your full money.
To process the cancellation, please call us at +1 678-535-7176. We will not be available on Saturday and Sunday, so if somehow you have purchased a product on these days, then contact us on Monday before 3 pm.
If you need any help, feel free to contact us
Address : Unit 1284, 2210 Holly Springs Parkway, Holly Springs, Georgia, 30142, United States
E-Mail: sales@acunitsforless.com
Phone: +1 678-535-7176
Customer Service: Monday to Friday between 9:00 am to 5:00 pm.
Return Policy
Return Policy
If you are not entirely happy with your purchase, you can return your item/s within 60 days of delivery for a full refund of the original payment.
Once we have received the product(s) and, if appropriate, any packaging, a refund will be credited to the payment card account within two weeks; please note that it may take up to 3 days for your bank to credit your account. We are not liable and cannot take responsibility for any bank charges you may incur during the refund process.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In this case, we will cover the cost of return shipping as well as we will not charge any restocking fee.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The cost of return shipping is the responsibility of the customer if you want to Exchange. Also we will charge 15% restocking fee.
Return Eligibility
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase.
Non-returnable items
The following items are not eligible for return:
- Items that weren't returned within 60 days from the date the customer received the item
- Items that have been used or damaged by the customer
- Items that are not in their original packaging
- Items that do not have all tags and accessories
- Unfortunately, we cannot accept returns on sale items or gift cards.
- Items that are consumable and other wise stated cannot be returned examples are parts, compressors, misc items
- Special order units
- Custom-configured products
- Commercial Units
- Consumable parts
Return Costs
The cost of return shipping is the responsibility of the customer, except in the case of items that were damaged in transit. In that case, we will cover the cost of return shipping.
Restocking Fee
We charge 15% Restocking Fee, except product got damaged by carrier.
To start a return, you can contact us at sales@acunitsforless.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Cancelled Orders
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, not due to damage, you will be responsible for paying an ORDER RETURN FEE. We incur a fee from the freight carrier to return items that have been shipped, this fee is dependent on the item refused and the destination location.
Built-to-Order Items
There are no returns allowed for products which have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.
Final Sale Policy
By placing an order, the purchaser expressly acknowledges and agrees to the following terms:
1. No Returns or Exchanges
Final sale items are not eligible for return, exchange, substitution, or store credit for any reason, including but not limited to dissatisfaction, incorrect selection, incompatibility, or change of mind.
2. No Refunds
All sales of final sale items are final and non-refundable. Once an order is placed, it cannot be canceled, modified, or refunded.
3. Assumption of Risk
The purchaser assumes full responsibility for determining product suitability, compatibility, and compliance with applicable codes, regulations, and intended use prior to purchase.
4. Condition and Disclaimer
Final sale items are sold “AS IS” and “WITH ALL FAULTS” with no representations or warranties, express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except where prohibited by law.
5. Shipping and Damage Claims
Any damage occurring during transit must be reported in writing within 48 hours of delivery with supporting photographs. Failure to report within this period constitutes acceptance of the product.
6. Chargebacks and Disputes
The purchaser agrees not to initiate any chargebacks or payment disputes related to final sale items. Any chargeback initiated in violation of this policy may be contested with the payment processor using this agreement as evidence.
7. Severability
If any provision of this policy is deemed unenforceable under applicable law, the remaining provisions shall remain in full force and effect.
If you need any help, feel free to contact us
Address: Unit 1284, 2210 Holly Springs Parkway, Holly Springs, Georgia, 30142, United States
E-Mail: sales@acunitsforless.com
Phone: +1 678-535-7176
Customer Service: Monday to Friday between 9:00 am to 5:00 pm.
Refund Policy
Refund Policy
We provide a 60-day return policy for your convenience. To initiate a return, it is essential that the items remain unused and in their original manufacturer's packaging. When returning the equipment, please ensure that you reuse all shipping materials that were initially used to protect the equipment during shipment.
We will provide the return label.
Upon receiving your return, we will issue a refund for the full order amount, minus the return shipping cost and a 15% restocking fee.
Final Sale Policy
By placing an order, the purchaser expressly acknowledges and agrees to the following terms:
1. No Returns or Exchanges
Final sale items are not eligible for return, exchange, substitution, or store credit for any reason, including but not limited to dissatisfaction, incorrect selection, incompatibility, or change of mind.
2. No Refunds
All sales of final sale items are final and non-refundable. Once an order is placed, it cannot be canceled, modified, or refunded.
3. Assumption of Risk
The purchaser assumes full responsibility for determining product suitability, compatibility, and compliance with applicable codes, regulations, and intended use prior to purchase.
4. Condition and Disclaimer
Final sale items are sold “AS IS” and “WITH ALL FAULTS” with no representations or warranties, express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except where prohibited by law.
5. Shipping and Damage Claims
Any damage occurring during transit must be reported in writing within 48 hours of delivery with supporting photographs. Failure to report within this period constitutes acceptance of the product.
6. Chargebacks and Disputes
The purchaser agrees not to initiate any chargebacks or payment disputes related to final sale items. Any chargeback initiated in violation of this policy may be contested with the payment processor using this agreement as evidence.
7. Severability
If any provision of this policy is deemed unenforceable under applicable law, the remaining provisions shall remain in full force and effect.
The Hotpoint PTAC AH12H12D3B has 12,000 BTU heat pump capabilities. It provides fully balanced cooling and heating. This model has been specifically designed with heat pump capabilities with fully integrated cooling and reversible heating. This model has been designed to provide consistent temperature control and accommodates flexible cooling and heating airflow for seasonal comfort in mid- to large-sized spaces.
Product Overview
The PTAC AH12H12D3B is a packaged Terminal Air Conditioner with heat pump technology integrated. This model combines cooling and reversible heating in self-contained units. It runs on a 230/208 Volt 20 amp power supply and uses R-32 refrigerants, which is in line with modern efficiency and performance standards. This model provides multiple fan speed options to customize airflow and comfort to individual space requirements. Most buildings require independent temperature control without central HVAC systems, and it is perfect for those spaces.
Quick Facts
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Model: AH12H12D3B
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System Type / PTAC Type: Packaged Terminal Air Conditioner with Heat Pump
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Dimensions: 16 (Height) × 42.4 (Width) × 20.8 (Depth)
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Cooling Capacity: 12,000 BTU
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Heating Capacity: Heat Pump Operation
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Voltage: 230/208 Volt
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Amperage: 20 Amp
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Refrigerant: R-32
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Control Type: Electronic Controls with Multiple Fan Speeds
Capacity & Coverage
This PTAC has 12,000 BTUs, making it a perfect fit for medium and some large rooms. It has a heat pump and therefore has heating capabilities. This unit gets both heating and cooling done, making it a perfect fit for year-round comfort.
Efficiency
Because there is R-32 refrigerant in the unit, it allows for great heat absorption whether it is in cooling or heating. There are adjustable fan speeds that help to modify the airflow in the room to help optimize performance and it is great for different room conditions.
Construction & Design
The AH12H12D3B comes with a fully self-contained unit that has all the internal workings inside the outer shell. This allows for compact and efficient operation in any room. The design of the unit allows for great versatility in the installation.
Installation & Application
This PTAC is made for customized climate control at the individual room level. Ideal for hotels, apartments, condos, and any other location where centralized control is not an option.
Noise & Comfort
Ten adjustable fan speeds offer the flexibility to control airflow for comfort and sound. Heat pump technology provides stepless cooling and heating transitions for balanced indoor temperature control with minimal fluctuations.
FAQs
Q1. What kind of refrigerant does this PTAC use?
This model uses R-32 refrigerant to work.
Q2. Does this unit heat and cool?
Yes, it has a heat pump that can cool and heat.
Q3. What kind of electrical supply do you need?
It needs a power supply of 230/208 volts and 20 amps to work.
Q4. What size room can this device fit in?
It is made for rooms that are medium to large.
Q5. Can you change the airflow?
Yes, it has several fan speeds so you can tune the airflow to your liking.
Explore More
HOTPOINT PTAC 12000 BTU 230/208 VOLT 20A HP R32 AH12H12D3B Specification Table
Product Specifications
Detailed technical data and performance ratings can be found in the Product Specifications PDF.
Download →Warranty Registration
Register within 60 days of install to activate your Manufacture's warranty.
Tech Support Hotline
Our technicians are available to assist you Monday – Friday, 8 AM to 5 PM.
409-757-8330 →
PRODUCT INFORMATION DISCLAIMERS
Safety Liability Notice
Safety Liability Notice
We are not liable for any injuries, damages, or losses resulting from improper service or installation of our products. While we strive to provide reliable and high-quality HVAC products, any issues arising from improper handling, installation, or maintenance are the sole responsibility of the installer or service provider. Customers are encouraged to engage qualified professionals for installation and servicing to ensure safety and optimal performance. By purchasing and using our products, customers agree to hold The Acunitsforless Company harmless from any liability related to improper service or installation. It is essential to follow all manufacturer guidelines, industry standards, and local building codes to mitigate risks and ensure safe operation.
Installation Disclaimer
Installation Disclaimer
Please note that all installations should be performed by a licensed and experienced HVAC professional. Improper installation may result in equipment malfunction, reduced performance, increased energy consumption, and potential safety hazards.
Furthermore, it is essential to understand that any installation not conducted by a qualified HVAC professional may result in the voiding of warranty coverage. Manufacturers typically require installations to be carried out by certified technicians to uphold warranty terms and conditions.
By choosing to have your HVAC systems installed by a qualified professional, you not only protect your investment but also ensure the optimal performance and safety of your heating, ventilation, and air conditioning systems while maintaining warranty coverage.
