AC units for less Support Team: Please allow 1 business day for responses. Reach us at sales@acunitsforless.com
Q: Is shopping on www.acunitsforless.com secure?
A: Absolutely. We use established vendors to host our site and manage our transactions.
MY ORDER
Q: Help! My order is missing, what do I do?
A: Contact us at “sales@acunitsforless.com” with your order # and we will assist you.
Q: Can I change or cancel my order?
A: You may cancel or change your order within 6 hours of placement.
Q: How can I track my order?
A: We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within three business days of your order, feel free to follow up with us at sales@acunitsforless.com
Q: My order is missing an item(s), what should I do?
A: Contact us at “sales@acunitsforless.com” with your order number so we can assist you.
Q: I received faulty and/or damaged items, what should I do?
A: Contact us at “sales@acunitsforless.com” with your order number so we can assist you.
SHIPPING, RETURNS & EXCHANGES
Q: How much does shipping cost?
A: We offer free shipping on all orders, please visit our Shipping Policy.
Q: How will my order be shipped?
A: We primarily use USPS for our deliveries. However, we reserve the right to use other carrier services as required to ensure efficient delivery. After an order ships, the shipping carrier will contact customers to coordinate the delivery schedule.
Q: How long does shipping take?
A: Our Economy shipping takes 5-8 business days.
Q: How do I place a return or exchange?
A: To start a return, you can contact us at sales@acunitsforless.com. Please check our Return Policy to know more about it. Click Here.
BILLING
Q: When will my credit card be charged?
A: Your credit card will be charged at the time of order.
Q: What forms of payment do you accept?
A: We accept Visa, Mastercard, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, PayPaland Venmo.
Q: What can I do if my payment is declined?
A: Please contact your credit card provider.
Q: I received an error message when trying to checkout, what do I do now?
A: Please double check that billing, address, and other required info is filled in correctly. If all information is accurate, you may wish to contact your credit card provider, or simply try again later.
Q: How do I edit my billing information?
A: In the check-out process, you will be asked both for your billing address and your shipping address.
Q: How do I redeem a gift card or account credit?
A: During check-out, there is a field for discount and credit codes.
OTHER
Q: Can I use multiple promo codes at checkout?
A: We can only accept one promo code per order.
Q: Can I use a promo code on top of another promotion?
A: No, unless otherwise noted.
