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Order Cancellation

  • We understand that sometimes a customer might need to cancel an order. Cancellations must be made by calling Customer Service at 1-678-535-7176, Monday through Friday from 8 am to 5 pm EST. You must speak with a customer service representative and obtain a Cancellation Authorization Number.
  • Cancellations cannot be made by email, voice mail, snail mail, or fax.
  • You can cancel an order any time before equipment is loaded for delivery without incurring any charges.
  • A $50 Restocking Fee applies to any order cancelled on the scheduled delivery day. The order price (including taxes) minus the restocking fee will be credited to your account within 2 business days.
  • If the order has been delivered and signed for and the driver has departed from your location, you cannot cancel the order. You will need to apply for a Return Merchandise Authorization (RMA). Please see our Return Policy for details. (Link to Return Policy Page)